Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
VoIP Monitor Problems
Cisco Unified CCX fails to start
Symptom Cisco Unified CCX node manager fails to start.
Error Message None.
Possible Cause There are two NICs on the Cisco Unified CCX server. The second NIC is used for VoIP
Monitoring.
To understand the situation:
Step 1 In Windows 2003, select Start > Settings > Network Connection.
Step 2 Click the Advanced drop down menu.
Step 3 Select Advanced Settings > Adapters and Bindings.
Step 4 In the Connections window, note that the VoIP Monitor NIC is higher in the order.
Recommended Action Set the VoIP Monitor NIC to have a lower priority than the NIC used by Cisco
Unified CCX for communication.
VoIP Monitor tab of the CDA gives an error
Symptom With both the CCM and CME deployments, the VoIP Monitor tab of the CDA gives error
messages if not configured properly.
Error Message Error Reading from Directory services.
Recommended Action For the CCM deployment, associate the phones to the RmCm application user in
Cisco Unified CM.
For CME deployment, execute the following commands on the CME router to see the configured phones
under VoIP tab of the CDA:
Cisco2800(config)#ixi transport http
Cisco2800(conf-xml-trans)#response size 64
Cisco2800(conf-xml-trans)#no shutdown
Cisco2800(conf-xml-trans)#exit
VoIP Monitor does not list some phone devices
Symptom With the Cisco Communications Manager Express (CME) deployment, when you click the
VOIP Monitoring Device tab in the web based Cisco Desktop Administrator, the following error
message appears.
Error Message CDAUI2000 An error has occurred. Contact technical support
Workaround:
Step 1 Login to the Cisco CME router (through a hyper terminal or telnet session) and enter the username and
password.