Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
High Availability and Failover
Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node
Manager failure
Symptom The Cisco Unified CCX server keeps rebooting due to the Cisco Unified CCX Node Manager
service failure.
Error Message A Microsoft Windows message shows a server reboot in 60 seconds due to
the service failure.
Possible Cause The problem might result from a variety of reasons, such as from failures of the Cisco
Unified CCX Engine, Cisco Unified CCX Administration, datastore, and Desktop services.
Recommended Action Complete the following steps:
Step 1 Go to the Windows Services Control Panel. Under the Recovery tab, change First/Second/Subsequent
failures action to Take No Action.
Step 2 Look at the Cisco MCVD log first to identify the failure service; then go to the log of that service to find
the reason.
Step 3 After you correct the failure, restore the failure recovery action back to First failure: Restart the Service;
Second failure: Reboot the Computer; Subsequent failures: Reboot the Computer.
Cluster is in partial service
Symptom The Cisco Unified CCX cluster status shows PARTIAL_SERVICE from the Cisco Unified
CCX Administration Control Center.
Error Message PARTIAL_SERVICE on Cisco Unified CCX Administration Control Center web
page under a specific server link.
Possible Cause At least one of the servers show a status that is not IN_SERVICE.
Recommended Action Log on to the server and see whether or not the Cisco Node Manager service is
running on the server. Also check the MCVD log for any additional information.
Server is in partial service
Symptom The Cisco Unified CCX server shows PARTIAL_SERVICE from the Cisco Unified CCX
Administration Control Center.
Error Message PARTIAL_SERVICE on the Cisco Unified CCX Administration Control Center
web page under a specific server link.
Possible Cause At least one service is not IN_SERVICE.
Recommended Action From the Cisco Unified CCX Administration Control Center web page, complete
the following steps:
Step 1 If a service is not IN_SERVICE, go to the log of that service to find the reason.