Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Text-to-Speech Problems
Outbound call volume is low
Symptom The number of Outbound calls is low.
Error Message None.
Possible Cause The CSQ percentage allocation for Outbound calls on the General Configuration web
page is low.
Recommended Action Check the CSQ percentage allocation on the General Configuration web page and
increase it if necessary.
Outbound System Service is not in service
Symptom The Outbound System Service is not in service.
Error Message None.
Possible Cause The Outbound license has not been uploaded, not all Config Data Stores are running and
the two MSSQL services are not running, and/or the RmCm subsystem is not in service.
Recommended Action Check that:
• The Outbound Subsystem in Control Center is IN SERVICE and the number of Outbound seats is
greater than zero (0) in the System Parameters Configuration page.
Note By default, the Outbound seats are set to a number based on the type of MCS hardware.
• All Config Data Stores are up and the 2 MSSQL services are running.
• The RmCm subsystem is in service.
RTR Outbound reports do not show all possible reclassification
Symptom RTR Outbound reports do not show all possible reclassification.
Error Message None.
Possible Cause This is by design. Not all reclassification categories are displayed.
Recommended Action You can get the complete list of reports from the Cisco Unified CCX Historical
Reports. Refer to the Cisco Unified Contact Center Express Historical Reports User Guide and the
“Managing Cisco Unified CCX Historical Reporting” chapter in the Cisco Unified Contact Center
Express Administration Guide.
Text-to-Speech Problems
This section contains the following troubleshooting tips on MRCP Text-to-Speech (TTS) problems:
• Provider becomes IN_SERVICE immediately, page 8-68