Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Automatic Speech Recognition Problems
Step 4 Modify the value of Max.Number of Sessions as prescribed above. Overprovision this value by a factor
of 1.2 or by an additional 20 percent.
Step 5 Click Update or Add as appropriate.
MRCP ASR subsystem is out of service
Symptom The Engine Status area in the Engine web page shows that the MRCP ASR subsystem is out
of service.
Error Message None.
Possible Cause This can be due to one of the following reasons:
• The MRCP Provider and Server are not configured from the MRCP ASR Configuration web page.
• The MRCP ASR Server(s) is down or unreachable.
• The Speech Server is not configured from the MRCP ASR Configuration web page.
Recommended Action Complete the following steps:
Step 1 Verify that the MRCP Provider and Servers are configured through the MRCP ASR Configuration web
page.
Step 2 Verify that the MRCP ASR servers are up and reachable.
Changes, additions, or deletions to MRCP ASR Providers, MRCP Servers, or
Groups do not take effect
Symptom Changes made to either MRCP ASR Providers, MRCP Servers, or Groups through Cisco
Unified CCX Administration do not seem to take effect.
Error Message None.
Possible Cause When you make any configuration changes (including additions or deletions) to either
MRCP ASR Providers, MRCP Servers, or Groups including changes to locales through Cisco Unified
CCX Administration, these changes are made in the Config datastore and do not affect the data that is
already loaded by the engine. If you wish to make these changes effective immediately without having
to restart the engine, the changes need to be explicitly reloaded by the MRCP ASR Subsystem.
Recommended Action If you want the changes to take effect immediately without having to restart the
engine, do the following:
Step 1 If you want to reload the data associated with a single MRCP Provider, Server, or Group, go to
Subsystems > MRCP ASR to access the MRCP ASR Configuration page and click the refresh icon for
the corresponding provider. You can also use this step to load a newly created MRCP ASR Provider.