Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Historical Reporting Problems
Some information appears in English on a German system
Symptom On a Cisco Unified CCX Historical Reports client computer with an English version of
Windows for which the system locale has been set to German, the Search dialog box and the Preview tab
on the Report Viewer still appear in English.
Error Message None.
Possible Cause Limitation of the Report Viewer.
Recommended Action Install a German version of the operating system
The Historical Reports client computer cannot connect to the Cisco Unified CCX
server
Symptom The Cisco Unified CCX Historical Reports client computer is unable to connect to the Cisco
Unified CCX server. The Historical Reports Client log file shows the following message:
Error Message Not associated with a trusted connection.
Possible Cause SQL server is not being accessed with the proper authentication.
Recommended Action On the Cisco Unified CCX Historical Reporting client computer, complete the
following steps:
Step 1 Choose Start > Programs > Microsoft SQL Server n > Enterprise Manager, where n is a version
number.
Step 2 Double-click Microsoft SQL Servers.
Step 3 Double-click SQL Server Group.
Step 4 From the SQL Server group, right-click the name of the server on which the Cisco Unified CCX
databases reside.
Step 5 Choose Properties.
Step 6 Choose the Security tab.
Step 7 Click the Windows only radio button.
Step 8 Click OK.
A Database Connection Error 5051 error appears
Symptom When you try to log into the Cisco Unified CCX Historical Reporting client software on the
client computer, a Database Connection Error 5051 is displayed.
Error Message Error 5051
Possible Cause Network connectivity is down or the client connection setting is incorrect.
Recommended Action Complete the following steps: