Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Historical Reporting Problems
RTF Report containing charts has tabular report headings
Symptom A report that has been exported in Rich Text Format (RTF) includes tabular report headings on
pages that contain charts.
Error Message None.
Possible Cause Limitation of the export function.
Recommended Action Be aware of this limitation when exporting reports in RTF.
Scheduler icon does not appear on Terminal Services client
Symptom The Scheduler icon does not appear on the Terminal Services client when you run the Cisco
Unified CCX Historical Reports client under a Terminal Services session.
Error Message None.
Possible Cause By design, only one instance of the Scheduler can run on a Cisco Unified CCX Historical
Reports client system.
Recommended Action None.
Scheduler stops working with an error in logs
Symptom The Scheduler stops working and it gives the following error in logs.
Error Message Authentication of user failed on server.
Possible Cause Instead of starting the Scheduler by choosing Start > Programs , you must have run the
.EXE file from the Installation directory.
Recommended Action Right-click the Scheduler icon on the system tray and choose the appropriate option
from the popup menu to quit and exit the Scheduler and then restart the Scheduler by choosing Start >
Programs.
Reports do not execute at scheduled times
Symptom Schedules for generating reports do not execute at the expected time.
Error Message None.
Possible Cause The Cisco Unified CCX Historical Reports client system clock has been changed but the
Scheduler has not been restarted.
Recommended Action Stop and restart the Scheduler. See the Cisco Unified CCX Historical Reports User
Guide for more information.