Troubleshooting Guide

8-50
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Historical Reporting Problems
Charts do not appear properly in MS Excel format
Symptom Charts do not appear properly in a report that has been exported in Microsoft Excel format.
Error Message None.
Possible Cause Limitation of the export function.
Recommended Action Do not include charts in reports that are exported in Microsoft Excel format.
Columns of data missing in report in MS Excel format
Symptom Columns of data are missing in a report that has been exported in Microsoft Excel format.
Error Message None.
Possible Cause Limitation of the export function.
Recommended Action Ensure that the Extended version of Excel 7.0 is installed on the computer on which
you perform the export procedure.
Records truncated in report in MS Excel format
Symptom Some records are truncated in a report that has been exported in Microsoft Excel format.
Error Message None.
Possible Cause Limitation of Microsoft Excel. Excel 7.0 (95) is limited to reports with 16,384 records.
Excel 8.0 (97) and Excel 2000 are limited to reports with 65,536 records. Records that exceed these
limits are truncated in the Excel file.
Recommended Action Be aware of the size of the report when exporting it in Microsoft Excel format.
Agent names overwritten on charts
Symptom Agent names overwrite each other on charts that appear with the Agent Detail Report, the
Agent Login Logout Activity Report, or the Agent Summary Report.
Error Message None.
Possible Cause The report contains information for more than 70 agents.
Recommended Action Do not include charts with the report if you are generating information for more
than 70 agents, or use filter parameters to limit the report to information for no more than 70 agents.