Troubleshooting Guide

8-48
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Historical Reporting Problems
• If an active ongoing Contact is accidentally removed, you can track it in Historical Reporting by
searching records with disposition = 99.
Cisco Unified CCX Historical Reporting Problems
This section contains the following troubleshooting tips on Cisco Unified CCX Historical Reporting
problems:
• Exported PDF report does not print in landscape orientation, page 8-49
• User login missing in Windows XP after installing HR client, page 8-49
• Client and Server security policies do not match, page 8-49
• Charts do not appear properly in MS Excel format, page 8-50
• Columns of data missing in report in MS Excel format, page 8-50
• Records truncated in report in MS Excel format, page 8-50
• Agent names overwritten on charts, page 8-50
• RTF Report containing charts has tabular report headings, page 8-51
• Scheduler icon does not appear on Terminal Services client, page 8-51
• Scheduler stops working with an error in logs, page 8-51
• Reports do not execute at scheduled times, page 8-51
• Search dialog box and Preview tab appear in English on Windows system with locale set to German,
page 8-52
• Dialog box does not appear as expected when report is exported, page 8-52
• Error when choosing an option from the Historical Reporting web page, page 8-52
• Truncated report description in Historical Reports client, page 8-53
• Scheduled Historical Reports do not run, page 8-53
• The SQL Command Failed dialog box appears when you try to generate a historical report,
page 8-53
• Some information appears in English on a German system, page 8-54
• The Historical Reports client computer cannot connect to the Cisco Unified CCX server, page 8-54
• A Database Connection Error 5051 error appears, page 8-54
• Export file name does not appear in Export dialog box, page 8-55
• Cannot point to local applications from the Database Server Configuration page, page 8-55
• Attempt to log in to the Cisco Unified CCX Server from the Historical Reporting client fails and an
error message is returned, page 8-56
• Only three report templates are available for Cisco Unified CCX Standard, page 8-56
• Discrepancy in number of ACD calls shown on custom reports, page 8-57
• Priority Summary Activity Report chart prints only partly in color, page 8-57
• Scheduled Historical Reports do not run and message appears in CiscoSch.log file, page 8-57
• Historical Reporting Client window shows nothing in the user drop-down menu, page 8-58