Troubleshooting Guide

Contents

Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)

Cisco Unified CCX server keeps rebooting due to Cisco Unified CCX Node Manager failure 8-82

Cluster is in partial service 8-82

Server is in partial service 8-82

Cisco Unified CCX does not accept a call or function properly 8-83

Service Master/Slave status is not shown on Cisco Unified CCX Administration Control Center 8-83

Cluster time synch fails 8-83

Cisco Unified CCX Servers respond slowly in a High Availability environment 8-84

Multiple failovers with high CPU usage 8-84

VoIP Monitor Problems 8-84

VoIP monitor does not work correctly 8-84

Cisco Unified CCX fails to start 8-85

VoIP Monitor tab of the CDA gives an error 8-85

VoIP Monitor does not list some phone devices 8-85

CDP Problems 8-86

CDP Protocol Driver missing in Device Manager 8-86

NDEX