Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Engine Problems
Redirected call is disconnected
Symptom A redirected call disconnects or a redirected call does not ring the IP phone to which it was
directed.
Error Message None.
Possible Cause Some gateways do not support ringback.
Recommended Action Reconfigure the gateway and protocols so that they will support ringback.
Following are the gateways and the protocol for each gateway (note that the protocol is in parentheses):
• 26XX FXO (Media Gateway Control)
• 36XX FXO (36XX FXO Media Gateway Control)
• VG200 FXO (Media Gateway Control)
• DT-24+ (Skinny)
• WS-6608-T1—[Cat6K 8-port T1 PRI] (Skinny)
• WS-6608-E1 [Cat6K 8-port E1 PRI] (Skinny)
• DE-30+ (Skinny)
• AT-2, 4, 8 (AT-2, 4, 8 —)
The Cisco Unified CCX server runs out of disk space
Possible symptoms are:
• An out of memory error occurs on the Cisco Unified CCX server.
• Accessing purging or synchronization pages on the Administration UI returns an error.
• Running historical reports returns SQL error 5048.
Error Message SQL error 5048.
Possible Cause The Cisco Unified CCX database log files, the tempdb database, or the tempdb log files
have grown large.
Recommended Action There are two possible actions you can take:
Step 1 To manually shrink a Cisco Unified CCX database log file, open a command window on the Cisco
Unified CCX server and type the following commands:
osql -Usa -Ppassword -ddb_cra, where password is the password for the sa log in to the Cisco Unified
CCX database.
USE database_name, where database_name is db_cra.
GO
DBCC SHRINKFILE (database_name_log.mdf), where database_name is db_cra.
GO