Troubleshooting Guide

Contents
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Outbound calls are not getting dialed 8-66
Outbound call volume is low 8-67
Outbound System Service is not in service 8-67
RTR Outbound reports do not show all possible reclassification 8-67
Text-to-Speech Problems 8-67
Provider becomes IN_SERVICE immediately 8-68
TTS Prompt does not play 8-68
TTS prompt is not recognizable 8-69
MRCP TTS subsystem is out of service 8-69
Long TTS prompts consume significant memory on Cisco Unified CCX Server 8-69
Non-UTF-8 characters needed for some languages 8-70
A .wav file prompt playback is garbled when played by a TTS server 8-70
Changes, additions, or deletions to MRCP TTS Providers, MRCP Servers, locales, or genders do not
take effect
8-71
Serviceability Problems 8-72
SNMP-based network management tools cannot monitor Cisco Unified CCX components 8-72
File Manager in partial service 8-73
SNMP traps do not arrive at the trap receiver 8-73
Syslog messages not received by receiver 8-74
The Alarm Service does not start 8-74
Serviceability does not uninstall completely 8-75
Updating Data with the Serviceability Tool on One Node does not Update Other Nodes 8-75
Virus Scan software slows Call Completion Rate 8-75
Cisco Unified CCX Internationalization Problems 8-76
Results not as expected for first name and last name in Chinese, Japanese, and Korean 8-76
Language specified is not accepted or played 8-76
VXML Problems 8-77
Voice Browser Step troubleshooting steps 8-77
Timeout attribute for non-input does not work 8-78
Menu Choice DTMF does not work 8-78
High Availability and Bootstrap 8-79
Transaction Manager cannot start 8-79
Have an exception on startup with a message like "unable to recover transaction" or an error message
related to reading or modifying the "Tx.per" file.
8-79
High Availability and Failover 8-80
Conflicts in Datastore Control Center history 8-80
Cannot make configuration changes in HA cluster 8-81
Cannot make configuration changes in RmCm Subsystem 8-81
Service constantly shows Invalid 8-81