Developer's Guide

5-43
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Peripheral Monitor Service
Figure 5-2 Monitor Start Message Flow
Table 5-30 MONITOR_START_REQ Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 93. MHDR 8
InvokeID An ID for this request message that will be
returned in the corresponding confirm message.
UINT 4
PeripheralID The PeripheralID of the ACD where the call or
device to be monitored is located.
UINT 4
Connection CallID The Call ID value of the call to be monitored. Set
this field to zero when creating a monitor for a
device.
UINT 4
CallMsgMask A bitwise combination of the Unsolicited Call
Event Message Masks listed in that the CTI client
wishes to receive from this monitor.
UINT 4
AgentStateMask A bitwise combination of Agent State Masks
listed in Table 6-5 that the CTI client wishes to
receive from this monitor.
UINT 4
Connection DeviceIDType Indicates the type of the device identifier supplied
in the ConnectionDeviceID floating field
(Table 6-13) when creating a monitor for a call.
Set this field to CONNECTION_ID_NONE when
creating a monitor for a device.
USHORT 2
MonitoredDeviceType Indicates the type of the device identifier supplied
in the MonitoredDeviceID floating field
(Table 6-11) when creating a monitor for a device.
Set this field to DEVID_NONE when creating a
monitor for a call.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
CTI Client
CTI Server
MONITOR_START_CONF
MONITOR_START_REQ