Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
All Events Service
CALL_DELIVERED_EVENT
In addition to the Client Events service CALL_DELIVERED_EVENT message, a CTI client with the
All Events service may also receive a CALL_DELIVERED_EVENT message when an inbound ACD
trunk is seized. The same message format (Table 5-6) is used in both cases; the LocalConnectionState
field distinguishes between the two cases. In this case, the LocalConnectionState is set to
LCS_INITIATE (see Table 6-8).
CALL_TRANSLATION_ROUTE_EVENT
The CTI Server sends a CALL_TRANSLATION_ROUTE_EVENT message to the CTI client when a
call is routed to a peripheral monitored by the PG via a translation route. The message contains the call
context data that will be assigned to the call after it arrives at the peripheral. The
CALL_TRANSLATION_ROUTE_EVENT message is defined in Table 5-28.
Table 5-28 CALL_TRANSLATION_ROUTE_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 22. MHDR 8
NumNamedVariables The number of Named Variable floating fields
present in the floating part of the message.
USHORT 2
NumNamedArrays The number of NamedArray floating fields present
in the floating part of the message.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ANI (optional) The calling line ID of the caller. STRING 40
UserToUserInfo (optional) The ISDN user-to-user information element. UNSPEC 131
DNIS The DNIS of the expected call. STRING 32
DialedNumber (optional) The number dialed. STRING 40
CallerEnteredDigits
(optional)
The digits entered by the caller in response to VRU
prompting.
STRING 40
RouterCallKeyDay Together with the RouterCallKey CallID field
forms the unique 64-bit key for locating this call’s
records in the Unified CCE.
UINT 4
RouterCallKeyCallID The call key created by Unified CCE. Unified CCE
resets this counter at midnight.
UINT 4
RouterCallKey
SequenceNumber
Together with RouterCallKeyDay and
RouterCallKeyCallID fields forms the TaskID
UINT 4
CallVariable1 (optional) Call-related variable data. STRING 41
…… ……
CallVariable10 (optional) Call-related variable data. STRING 41