Developer's Guide

ManualsBrandsCisco ManualsCommunication SolutionsCisco Computer Telephony Integration Option 9.0

100

5-40

CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise

Release 8.5(1)

Chapter 5 Application Level Interfaces

All Events Service

The All Events service is conceptually similar to the Client Events service, and uses many of the same

messages. Unlike the Client Events service, however, the CTI client that has been granted All Events

service is associated with a CTI Bridge application (see Simplex/Duplex Configuration, page 1-4). Such

a CTI Client receives messages for all call events, not just those associated with a specific teleset. Also,

because there is no specific teleset association, this CTI client may receive call events that occur before

any agent has been chosen by the peripheral for the call. The following messages describe these

additional events. Table 5-27 lists the All Events service messages.

ConnectionDevice IDType Indicates the type of the connection identifier

supplied in the ConnectionDeviceID floating

field

USHORT 2

ConnectionCallID The Call ID value assigned to this call by the

peripheral or Unified CCE.

UINT 4

Floating Part

Field Name Value Data Type

Max.

Size

ConnectionDevice ID The identifier of the connection between the call

and the device.

STRING 64

ClientAddress The IP address of the CTI client. STRING 16

AgentID (optional) The agent’s ACD login ID. STRING 12

AgentExtension (optional) The agent’s ACD teleset extension STRING 16

AgentInstrument (optional) The agent’s ACD instrument number STRING 64

SendingAddress The IP Address that the client is sending the RTP

stream to.

STRING 16

SendingPort The UDP port number that the client is sending

the RTP Stream to.

UINT 4

ClientAddressIPV6 (not

supported by Unified CCE)

The IP Address of the CTI client. Where

supported this may replace ClientAddress; one

but not both must be present.

STRING 16

SendingAddressIPV6 (not

supported by Unified CCE)

The IP Address to which the client is sending the

RTP stream. Where supported this may replace

SendingAddress; one but not both may be

present.

STRING 16

Maximum message size (including header) 210

Table 5-26 RTP_STOPPED_EVENT Message Format (continued)

Table 5-27 All Events Service Messages

Message When Sent to CTI Client

CALL_DELIVERED_EVENT When an inbound ACD trunk is seized.

CALL_TRANSLATION_ ROUTE_

EVENT

When a call is routed to a peripheral monitored by the PG via

a translation route.