Developer's Guide

5-36
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
SkillGroupID The SkillGroupID of the agent SkillGroup the call is
attributed to. May contain the special value
NULL_SKILL_ GROUP (Table 6-3) when not applicable
or not available.
UINT 4
SkillGroupPriority The priority of the skill group, or 0 when skill group
priority is not applicable or not available.
USHORT 2
MRDID Media Routing Domain ID as configured in Unified CCE
and the ARM client.
INT 4
Floating Part
Field Name Value Data Type
Max.
Size
AgentInstrument The agent instrument that the call will be routed to. STRING 64
RouterCallKeyDay Together with the RouterCallKeyCallID field forms the
unique 64-bit key for locating this call’s records in the
Unified CCE
UINT 4
RouterCallKey
CallID
The call key created by Unified CCE. Unified CCE resets
this counter at midnight.
UINT 4
RouterCallKey
SequenceNumber
Together with RouterCallKeyDay and
RouterCallKeyCallID fields forms the TaskID
UINT 4
ANI (optional) The calling line ID of the caller. STRING 40
UserToUserInfo
(optional)
The ISDN user-to-user information element. UNSPEC 131
DialedNumber
(optional)
The number dialed. STRING 40
CallerEnteredDigits
(optional)
The digits entered by the caller in response to IVR
prompting.
STRING 40
CallVariable1
(optional)
Call-related variable data. STRING 41
…… ……
CallVariable10
(optional)
Call-related variable data. STRING 41
NamedVariable
(optional)
Call-related variable data that has a variable name defined
in the Unified CCE. There may be an arbitrary number of
Named Variable and NamedArray fields in the message,
subject to a combined total limit of 2000 bytes. See
Table 3-4 for the format of this field.
NAMED
VA R
251
NamedArray
(optional)
Call-related variable data that has an array variable name
defined in the Unified CCE. There may be an arbitrary
number of Named Variable and NamedArray fields in the
message, subject to a combined total limit of 2000 bytes.
See Table 3-5 for the format of this field.
NAMED
ARRAY
252
Maximum message size (including header): 3303
Table 5-23 AGENT_PRE_CALL_EVENT Message Format (continued)