Developer's Guide

5-34
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_ATTRIBUTE_CHANGE_EVENT
Changes to certain key attributes of the call will generate a CALL_ATTRIBUTE_CHANGE_EVENT to
the client.
The CALL_ATTRIBUTE_CHANGE_EVENT message is defined inTable 5-22:
Ta b l e 5 - 2 2 CALL_ATTRIBUTE_CHANGE_EVENT message format
SkillGroupID The SkillGroupID of the agent SkillGroup queue that the
call has been removed from. May contain the special value
NULL_SKILL_ GROUP (Table 6-3) when not applicable or
not available. There may be more than one SkillGroupID
field in the message (see NumSkill Groups). This field
always immediately follows the corresponding SkillGroup
Number field.
UINT 4
SkillGroupPriority The priority of the skill group, or 0 when skill group priority
is not applicable or not available. There may be more than
one SkillGroup Priority field in the message (see
NumSkillGroups). This field always immediately follows
the corresponding SkillGroupID field.
USHORT 2
Maximum message size (including header): 262
Table 5-21 CALL_DEQUEUED_EVENT Message Format (continued)
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MHDR 8
MonitorID Always 0 UINT 4
PeripheralID
(CRS_PERIPHERAL_ID for
ICD)
The ICM PeripheralID of the ACD where the call
is located.
UINT 4
PeripheralType
(PT_CRS or PT_IPCC)
The type of the peripheral USHORT 2
ConnectionDeviceIDType Indicates the type of the connection identifier
supplied in the ConnectionDeviceID floating
field
USHORT 4
CallTypeID The ICM call type of the call. May be 0 if not
changed.
UINT 4
ServiceNumber The Peripheral Number of Service of the call.
May be 0 if not changed.
UINT 4
Floating Part