Developer's Guide

5-33
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
MonitorID The Monitor ID of the device or call monitor that caused this
message to be sent to the client, or zero if there is no monitor
associated with the event (All Events Service).
UINT 4
PeripheralID The Unified CCE PeripheralID of the ACD where the call
activity occurred.
UINT 4
PeripheralType The type of the peripheral (Table 6-7). USHORT 2
ConnectionDevice
IDType
The type of device ID in the ConnectionDeviceID floating
field (Table 6-13).
USHORT 2
ConnectionCallID The Call ID value assigned to this call by the peripheral or
Unified CCE.
UINT 4
QueueDeviceType Indicates the type of device identifier supplied in the
QueueDeviceID floating field (Table 6-11).
USHORT 2
ServiceNumber The service that the call is attributed to, as known to the
peripheral. May contain the special value NULL_SERVICE
(Table 6-3) when not applicable or not available.
UINT 4
ServiceID The ServiceID of the service that the call is attributed to.
May contain the special value NULL_ SERVICE
(Table 6-3) when not applicable or not available.
UINT 4
NumQueued The number of calls remaining in the queue for this service. USHORT 2
NumSkillGroups The number of Skill Group queues that the call has been
removed from, up to a maximum of 20. This value also
indicates the number of SkillGroupNumber, Skill GroupID,
and SkillGroup Priority floating fields in the floating part of
the message. A zero value indicates that the call has been
implicitly removed from all queues.
USHORT 2
LocalConnection
State
The state of the local end of the connection (Table 6-8). USHORT 2
EventCause A reason for the occurrence of the event (Table 6-9). USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
Connection
DeviceID
The device ID of the device associated with the connection. STRING 64
SkillGroup
Number
The number of an agent Skill Group queue that the call has
been removed from, as known to the peripheral. May
contain the special value NULL_SKILL_GROUP
(Table 6-3) when not applicable or not available. There may
be more than one SkillGroupNumber field in the message
(see NumSkillGroups). Some ACDs ignore this field and/or
use the ACD default; see the list immediately following
Table 5-6.
UINT 4
Table 5-21 CALL_DEQUEUED_EVENT Message Format (continued)