Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_QUEUED_EVENT
The CTI Server may send a CALL_QUEUED_EVENT message to the CTI client when a call is placed
in a queue pending the availability of some resource. The CALL_QUEUED_EVENT message is defined
in Table 5-20.
Table 5-20 CALL_QUEUED_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 21. MHDR 8
MonitorID The Monitor ID of the device or call monitor that caused
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
UINT 4
PeripheralID The Unified CCE PeripheralID of the ACD where the call
activity occurred.
UINT 4
PeripheralType The type of the peripheral (Table 6-7). USHORT 2
ConnectionDevice
IDType
The type of device ID in the ConnectionDeviceID floating
field (Table 6-13).
USHORT 2
ConnectionCallID The Call ID value assigned to this call by the peripheral or
Unified CCE.
UINT 4
ServiceNumber The service that the call is attributed to, as known to the
peripheral. May contain the special value NULL_SERVICE
(Table 6-3) when not applicable or not available.
UINT 4
ServiceID The ServiceID of the service that the call is attributed to.
May contain the special value NULL_SERVICE (Table 6-3)
when not applicable or not available.
UINT 4
QueueDeviceType The type of device ID in the QueueDeviceID floating field
(Table 6-11).
USHORT 2
CallingDeviceType The type of device ID in the CallingDeviceID floating field
(Table 6-11).
USHORT 2
CalledDeviceType The type of device ID in the CalleDeviceID floating field
(Table 6-11).
USHORT 2
LastRedirect
DeviceType
The type of device ID in the LastRedirectDeviceID floating
field (Table 6-11).
USHORT 2
NumQueued The number of calls in the queue for this service. USHORT 2
NumSkillGroups The number of Skill Group queues that the call has queued
to, up to a maximum of 20. This value also indicates the
number of Skill GroupNumber, Skill GroupID, and
SkillGroupPriority floating fields in the floating part of the
message.
USHORT 2
LocalConnection
State
The state of the local end of the connection (Table 6-8). USHORT 2
EventCause A reason for the occurrence of the event (Table 6-9). USHORT 2
Floating Part