Developer's Guide

5-26
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
LineHandle Identifies the teleset line being used. USHORT 2
LineType The type of the teleset line (Table 6-14). USHORT 2
ServiceNumber The service that the call is attributed to, as known to
the peripheral. May contain the special value
NULL_SERVICE (Table 6-3) when not applicable or
not available.
UINT 4
ServiceID The ServiceID of the service that the call is attributed
to. May contain the special value NULL_SERVICE
(Table 6-3) when not applicable or not available.
UINT 4
SkillGroupNumber The number of the agent SkillGroup the call is
attributed to, as known to the peripheral. May contain
the special value NULL_SKILL_GROUP (Table 6-3)
when not applicable or not available. Some ACDs
ignore this field and/or use the ACD default; see the
list immediately following Table 5-6.
UINT 4
SkillGroupID The SkillGroupID of the agent SkillGroup the call is
attributed to. May contain the special value NULL_
SKILL_ GROUP (Table 6-3) when not applicable or
not available.
UINT 4
SkillGroupPriority The priority of the skill group, or 0 when skill group
priority is not applicable or not available.
USHORT 2
CallingDeviceType The type of the device identifier supplied in the
CallingDevice ID floating field (Table 6-11).
USHORT 2
LocalConnectionState The state of the local end of the connection
(Table 6-8).
USHORT 2
EventCause A reason for the occurrence of the event (Table 6-9). USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDeviceID The device ID of the device associated with the
connection.
STRING 64
CallingDeviceID
(optional)
The device ID of the calling device. STRING 64
CallReferenceID
(optional)
For Unified CCE systems where the Unified CM
provides it, this will be a unique call identifier.
UNSPEC 32
COCConnectionCallID
(optional)
If specified, indicates that this call is a call on behalf
of a consult call.
UINT 4
COCCallConnection
DeviceIDType
(optional)
If specified, indicates the type of connection identifier
specified in the ConnectionDeviceID floating field for
the original call (Table 6-13).
USHORT 2
Maximum message size (including header): 184
Table 5-17 CALL_SERVICE_INITIATED_EVENT Message Format (continued)