Developer's Guide

5-24
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_DIVERTED_EVENT
The CTI Server may send a CALL_DIVERTED_EVENT message to the CTI client when a call is
removed from a previous delivery target. The CALL_DIVERTED_EVENT message is defined in
Table 5-16.
ConnectedPartyDevice IDType
(optional)
The type of device ID (Table 6-11) in
the following ConnectedParty
DeviceID floating field. There may be
more than one ConnectedParty
DeviceIDType field in the message
(see NumParties). This field always
immediately follows the
corresponding Connected
PartyCallID field.
USHORT 2
ConnectedParty DeviceID (optional) The device identifier of one of the call
parties. There may be more than one
ConnectedParty Device ID field in the
message (see NumParties). This field
always immediately follows the
corresponding Connected
PartyDevice IDType field.
STRING 64
Maximum message size (including header): 1534
Table 5-15 CALL_TRANSFERRED_EVENT Message Format (continued)
Table 5-16 CALL_DIVERTED_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 19. MHDR 8
MonitorID The Monitor ID of the device or call monitor that
caused this message to be sent to the client, or zero if
there is no monitor associated with the event (All
Events Service).
UINT 4
PeripheralID The Unified CCE PeripheralID of the ACD where the
call activity occurred.
UINT 4
PeripheralType The type of the peripheral (Table 6-7). USHORT 2
ConnectionDevice
IDType
The type of device ID in the ConnectionDeviceID
floating field (Table 6-13).
USHORT 2
ConnectionCallID The Call ID value assigned to this call by the
peripheral or Unified CCE.
UINT 4
ServiceNumber The service that the call is attributed to, as known to
the peripheral. May contain the special value NULL_
SERVICE (Table 6-3) when not applicable or not
available.
UINT 4