Developer's Guide

5-20
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_CONFERENCED_EVENT
The CTI Server may send a CALL_CONFERENCED_EVENT message to the CTI client when calls are
joined into a conference call. The CALL_CONFERENCED_EVENT message is defined in Table 5-14.
ConnectionDevice
ID
The device ID of the device associated with the
connection.
STRING 64
FailingDeviceID
(optional)
The device ID of the failing device. STRING 64
CalledDeviceID
(optional)
The device ID of the called device. STRING 64
Maximum message size (including header): 230
Table 5-13 CALL_FAILED_EVENT Message Format (continued)
Table 5-14 CALL_CONFERENCED_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 17. MHDR 8
MonitorID The Monitor ID of the device or call monitor that
caused this message to be sent to the client, or zero if
there is no monitor associated with the event (All
Events Service).
UINT 4
PeripheralID The PeripheralID of the ACD where the call activity
occurred.
UINT 4
PeripheralType The type of the peripheral (Table 6-7). USHORT 2
PrimaryDeviceIDType The type of device ID in the PrimaryDeviceID
floating field (Table 6-11).
USHORT 2
PrimaryCallID The Call ID value assigned to the primary call by the
peripheral or Unified CCE.
UINT 4
LineHandle The teleset line being used. USHORT 2
LineType The type of the teleset line (Table 6-14). USHORT 2
SkillGroupNumber The number of the agent SkillGroup the call is
attributed to, as known to the peripheral. May contain
the special value NULL_SKILL_ GROUP
(Table 6-3) when not applicable or not available.
Some ACDs ignore this field and/or use the ACD
default; see the list immediately following Table 5-6.
UINT 4
SkillGroupID The SkillGroupID of the agent SkillGroup the call is
attributed to. May contain the special value
NULL_SKILL_ GROUP (Table 6-3) when not
applicable or not available.
UINT 4
SkillGroupPriority The priority of the skill group, or 0 when skill group
priority is not applicable or not available.
USHORT 2