Developer's Guide

5-19
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_FAILED_EVENT
The CTI Server may send a CALL_FAILED_EVENT message to the CTI client when a call cannot be
completed. The CALL_FAILED_EVENT message is defined in Table 5-13.
LocalConnection
State
The state of the local end of the connection (Table 6-8). USHORT 2
EventCause A reason for the occurrence of the event (Table 6-9). USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDevice
ID
The device ID of the device associated with the
connection.
STRING 64
CallingDeviceID
(optional)
The device ID of the calling device. STRING 64
CalledDeviceID
(optional)
The device ID of the originally called device. STRING 64
Maximum message size (including header): 252
Table 5-12 CALL_ORIGINATED_EVENT Message Format (continued)
Table 5-13 CALL_FAILED_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 16. MHDR 8
PeripheralID The PeripheralID of the ACD where the call activity
occurred.
UINT 4
PeripheralType The type of the peripheral (Table 6-7). USHORT 2
ConnectionDevice
IDType
The type of device ID in the ConnectionDeviceID floating
field (Table 6-13).
USHORT 2
ConnectionCallID The Call ID value assigned to this call by the peripheral or
Unified CCE.
UINT 4
FailingDeviceType The type of device ID in the FailingDeviceID floating field
(Table 6-11).
USHORT 2
CalledDeviceType The type of device ID in the CalledDeviceID floating field
(Table 6-11).
USHORT 2
LocalConnection
State
The state of the local end of the connection (Table 6-8). USHORT 2
EventCause A reason for the occurrence of the event (Table 6-9). USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size