Developer's Guide

ManualsBrandsCisco ManualsCommunication SolutionsCisco Computer Telephony Integration Option 9.0

5-18

CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise

Release 8.5(1)

Chapter 5 Application Level Interfaces

Client Events Service

CALL_ORIGINATED_EVENT

The CTI Server may send a CALL_ORIGINATED_EVENT message to the CTI client when the

peripheral initiates an outbound call. The CALL_ORIGINATED_EVENT message is defined in

Table 5-12.

Table 5-12 CALL_ORIGINATED_EVENT Message Format

Fixed Part

Field Name Value Data Type

Byte

Size

MessageHeader Standard message header. MessageType = 15. MHDR 8

MonitorID The Monitor ID of the device or call monitor that caused

this message to be sent to the client, or zero if there is no

monitor associated with the event (All Events Service).

UINT 4

PeripheralID The PeripheralID of the ACD where the call activity

occurred.

UINT 4

PeripheralType The type of the peripheral (Table 6-7). USHORT 2

ConnectionDevice

IDType

The type of device ID in the ConnectionDeviceID floating

field (Table 6-13).

USHORT 2

ConnectionCallID The Call ID value assigned to this call by the peripheral or

Unified CCE.

UINT 4

LineHandle Identifies the teleset line being used. USHORT 2

LineType The type of the teleset line (Table 6-14). USHORT 2

ServiceNumber The service that the call is attributed to, as known to the

peripheral. May contain the special value

NULL_SERVICE (Table 6-3) when not applicable or not

available.

UINT 4

ServiceID The ServiceID of the service that the call is attributed to.

May contain the special value NULL_ SERVICE

(Table 6-3) when not applicable or not available.

UINT 4

SkillGroupNumber The number of the agent SkillGroup the call is attributed

to, as known to the peripheral. May contain the special

value NULL_SKILL_ GROUP (Table 6-3) when not

applicable or not available. Some ACDs ignore this field

and/or use the ACD default; see the list immediately

following Table 5-6.

UINT 4

SkillGroupID The SkillGroupID of the agent SkillGroup the call is

attributed to. May contain the special value

NULL_SKILL_ GROUP (Table 6-3) if not applicable or

not available.

UINT 4

SkillGroupPriority The priority of the skill group, or 0 when skill group

priority is not applicable or not available.

USHORT 2

CallingDeviceType The type of device ID in the CallingDeviceID floating

field (Table 6-11).

USHORT 2

CalledDeviceType The type of device ID in the CalledDeviceID floating field

(Table 6-11).

USHORT 2