Developer's Guide

5-16
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_CLEARED_EVENT
The CTI Server sends a CALL_CLEARED_EVENT message to the CTI client when a call is terminated,
usually when the last device disconnects from a call. The CALL_CLEARED_EVENT message is
defined in Table 5-10.
ConnectionDevice
ID
The device ID of the device associated with the
connection.
STRING 64
RetrievingDevice
ID (optional)
The device ID of the device that deactivated hold. STRING 64
Maximum message size (including header): 162
Table 5-9 CALL_RETRIEVED_EVENT Message Format (continued)
Table 5-10 CALL_CLEARED_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 13. MHDR 8
MonitorID The Monitor ID of the device or call monitor that caused
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
UINT 4
PeripheralID The PeripheralID of the ACD where the call activity
occurred.
UINT 4
PeripheralType The type of the peripheral (Table 6-7). USHORT 2
ConnectionDevice
IDType
The type of device ID in the ConnectionDeviceID floating
field (Table 6-13).
USHORT 2
ConnectionCallID The Call ID value assigned to this call by the peripheral or
Unified CCE.
UINT 4
LocalConnection
State
The state of the local end of the connection (Table 6-8). USHORT 2
EventCause A reason for the occurrence of the event (Table 6-9). USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDevice
ID
The device ID of the device associated with the cleared
connection.
STRING 64
Maximum message size (including header): 94