Developer's Guide

5-15
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_RETRIEVED_EVENT
The CTI Server may send a CALL_RETRIEVED_EVENT message to the CTI client when a call
previously placed on hold at the agent’s teleset is resumed. This is defined in Table 5-9.
LocalConnection State The state of the local end of the connection
(Table 6-8).
USHORT 2
EventCause A reason for the occurrence of the event
(Table 6-9).
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDevice ID The device ID of the device associated with the
connection.
STRING 64
HoldingDeviceID (optional) The device ID of the device that activated the
hold.
STRING 64
Maximum message size (including header) 162
Table 5-8 CALL_HELD_EVENT Message Format (continued)
Table 5-9 CALL_RETRIEVED_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 12. MHDR 8
MonitorID The Monitor ID of the device or call monitor that caused
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
UINT 4
PeripheralID The PeripheralID of the ACD where the call activity
occurred.
UINT 4
PeripheralType The type of the peripheral (Table 6-7). USHORT 2
ConnectionDevice
IDType
The type of device ID in the ConnectioDeviceID floating
field (Table 6-13).
USHORT 2
ConnectionCallID The Call ID value assigned to this call by the peripheral or
Unified CCE.
UINT 4
RetrievingDevice
Type
The type of device ID in the RetrievingDeviceID floating
field (Table 6-11).
USHORT 2
LocalConnection
State
The state of the local end of the connection (Table 6-8). USHORT 2
EventCause A reason for the occurrence of the event (Table 6-9). USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size