Developer's Guide

Contents
vii
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
CHAPTER 6 Constants and Status Codes 6-1
Failure Indication Message Status Codes 6-1
SystemEventID Values 6-6
Special Values 6-7
Tag Values 6-7
AgentState Values 6-17
PGStatusCode Values 6-18
PeripheralType Values 6-19
LocalConnectionState Values 6-20
EventCause Values 6-20
DeviceIDType Values 6-23
CallType Values 6-24
ConnectionDeviceIDType Values 6-25
LineType Values 6-26
ControlFailureCode Values 6-26
AllocationState Values 6-31
ForwardType Values 6-32
TypeOfDevice Values 6-32
ClassOfDevice Values 6-33
CallPlacementType Values 6-33
CallMannerType Values 6-34
CallOption Values 6-34
ConsultType Values 6-35
FacilityType Values 6-35
AnsweringMachine Values 6-35
AnswerDetectMode Values 6-36
AgentWorkMode Values 6-36
DestinationCountry Values 6-37
CTI Service Masks 6-37
Disposition Code Values 6-38
Agent Service Request Masks 6-40
Silent Monitor Status Values 6-40
APPENDIX A Changes and Additions A-1
Protocol Version 15 A-1