Developer's Guide

5-11
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
CalledDeviceType The type of device ID in the CalledDeviceID floating field
(Table 6-11).
USHORT 2
LastRedirect
DeviceType
The type of device ID in the LastRedirectDeviceID floating
field (Table 6-11).
USHORT 2
LocalConnection
State
The state of the local end of the connection. When a call is
delivered to an agent teleset, the LocalConnectionState will
be LCS_ALERTING (Table 6-8).
USHORT 2
EventCause A reason for the occurrence of the event (Table 6-9). USHORT 2
NumNamedVariabl
es
The number of NamedVariable floating fields present in the
floating part of the message.
USHORT 2
NumNamedArrays The number of NamedArray floating fields present in the
floating part of the message.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDevice
ID
The device ID of the device associated with the connection. STRING 64
AlertingDeviceID
(optional)
The device ID of the device that is alerting. STRING 64
CallingDeviceID
(optional)
The device ID of the calling device. STRING 64
CalledDeviceID
(optional)
The device ID of the originally called device. STRING 64
LastRedirect
Device ID
(optional)
The device ID of the previously alerted device. STRING 64
TrunkNumber
(optional)
The number representing a trunk. UINT 4
TrunkGroup
Number (optional)
The number representing a trunk group. UINT 4
SecondaryConnecti
onCallID
The ID of the consultation Call that Unified CCX placed
from the CTI port to the agent device. Unified Contact
Center Express (Unified CCX).
UINT 4
ANI (optional) The calling line ID of the caller. STRING 40
ANI_II (optional)
(V11+)
ANI II (Intelligent Information) digits. - Currently not
populated.
STRING 2
UserToUserInfo
(optional)
The ISDN user-to-user information element. UNSPEC 131
DNIS (optional) The DNIS provided with the call. STRING 32
DialedNumber
(optional)
The number dialed. STRING 40
CallerEnteredDigit
s (optional)
The digits entered by the caller in response to IVR
prompting.
STRING 40
Table 5-6 CALL_DELIVERED_EVENT Message Format (continued)