Developer's Guide

5-10
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
The LocalConnectionState field indicates which case applies. The CALL_DELIVERED_EVENT
message is defined in Table 5-6.
Table 5-6 CALL_DELIVERED_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 9. MHDR 8
MonitorID The Monitor ID of the device or call monitor that caused
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
UINT 4
PeripheralID The PeripheralID of the ACD where the call activity
occurred.
UINT 4
PeripheralType The type of the peripheral (Table 6-7). USHORT 2
ConnectionDevice
IDType
The type of device ID in the ConnectionDeviceID floating
field (Table 6-13).
USHORT 2
ConnectionCallID The Call ID value assigned to this call by the peripheral or
Unified CCE.
UINT 4
LineHandle When LocalConnectionState is LCS_ALERTING, this
field identifies the alerting teleset line, if known. Otherwise
this field is set to 0xffff.
USHORT 2
LineType The type of the teleset line in the LineHandle field, if any
(Table 6-14). Otherwise this field is set to 0xffff.
USHORT 2
ServiceNumber The service that the call is attributed to, as known to the
peripheral. May contain the special value NULL_
SERVICE (Table 6-3) when not applicable or not available.
UINT 4
ServiceID The ServiceID of the service that the call is attributed to.
May contain the special value NULL_ SERVICE
(Table 6-3) when not applicable or not available.
UINT 4
SkillGroupNumber The number of the agent Skill Group the call is attributed
to, as known to the peripheral. May contain the special
value NULL_SKILL_ GROUP (Table 6-3) when not
applicable or not available. Some ACDs ignore this field
and/or use the ACD default; see the list immediately
following this table.
UINT 4
SkillGroupID The SkillGroupID of the agent SkillGroup the call is
attributed to. May contain the special value
NULL_SKILL_ GROUP (Table 6-3) when not applicable
or not available.
UINT 4
SkillGroupPriority The priority of the skill group, or 0 when skill group
priority is not applicable or not available.
USHORT 2
AlertingDevice
Type
The type of device ID in the AlertingDevic ID floating field
(Table 6-11).
USHORT 2
CallingDeviceType The type of device ID in the CallingDeviceID floating field
(Table 6-11).
USHORT 2