Developer's Guide

5-8
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
NumNamedVariables The number of NamedVariable floating fields
present in the floating part of the message.
USHORT 2
NumNamedArrays The number of NamedArray floating fields
present in the floating part of the message.
USHORT 2
CallType The general classification of the call type
(Table 6-12).
USHORT 2
ConnectionDevice IDType Indicates the type of the connection identifier
supplied in the ConnectionDeviceID floating
field (Table 6-13).
USHORT 2
ConnectionCallID The Call ID value previously assigned to this
call by the peripheral or Unified CCE.
UINT 4
NewConnectionDeviceIDType Indicates the type of the connection identifier
supplied in the NewConnectionDeviceID
floating field (Table 6-13).
USHORT 2
NewConnectionCallID The new Call ID value assigned to this call by
the peripheral or Unified CCE.
UINT 4
CalledPartyDisposition Indicates the disposition of called party USHORT 2
CampaignID
Campaign ID for value that appears in the Agent
Real Time table. Set to zero if not used.
UINT 4
QueryRuleID Query rule ID for value that appears in the Agent
Real Time table. Set to zero if not used.
UINT 4
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDeviceID (required) The previous identifier of the call connection. STRING 64
NewConnectionDeviceID
(required)
The new identifier of call connection. STRING 64
ANI (optional) The calling line ID of the caller. STRING 40
UserToUserInfo (optional) The ISDN user-to-user information element. UNSPEC 131
DNIS (optional) The DNIS provided with the call. STRING 32
DialedNumber (optional) The number dialed. STRING 40
CallerEnteredDigits (optional) The digits entered by the caller in response to
IVR prompting.
STRING 40
RouterCallKeyDay (optional) Together with the RouterCallKeyCallID field
forms the unique 64-bit key for locating this
call’s records in the Unified CCE. Only provided
for Post-routed and Translation-routed calls.
UINT 4
RouterCallKeyCallID (optional) The call key created by Unified CCE. Unified
CCE resets this counter at midnight.
UINT 4
RouterCallKey
SequenceNumber
Together with RouterCallKeyDay and
RouterCallKeyCallID fields forms the TaskID.
UINT 4
CallVariable1 (optional) Call-related variable data. STRING 41
Table 5-5 CALL_DATA_UPDATE_EVENT Message Format (continued)