Developer's Guide

5-6
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
Table 5-3 defines the format of the END_CALL_EVENT message:
CALL_AGENT_GREETING_EVENT
This message indicates if the agent greeting has started, finished, or failed after the Agent Greeting
request has been made. Table 5-4 defines the format of the message.
Table 5-3 END_CALL_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 24. MHDR 8
MonitorID The Monitor ID of the device or call monitor that caused this
message to be sent to the client, or zero if there is no monitor
associated with the event (All Events Service).
UINT 4
PeripheralID The PeripheralID of the ACD where the call activity
occurred.
UINT 4
PeripheralType The type of the peripheral (Table 6-7). USHORT 2
ConnectionDevice
IDType
The type of device ID in the ConnectionDeviceID floating
field (Table 6-13).
USHORT 2
ConnectionCallID The Call ID value assigned to the call by the peripheral or
Unified CCE.
UINT 4
Floating Part
Field Name Value Data Type
Max.
Size
Connection
DeviceID
The device ID of the device associated with the connection. STRING 64
Maximum message size (including header): 90
Table 5-4 CALL_AGENT_GREETING_EVENT Message Format
Fixed Part
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType =
248
MHDR 8
MonitorID The Monitor ID of the device or call monitor
that caused this message to be sent to the
client, or zero if there is no monitor associated
with the event (All Events Service).
UINT 4
PeripheralID The Peripheral ID of the ACD where the
device is located.
UINT 4
ConnectionDeviceI
DType
The Call ID value assigned to this call by the
peripheral. Agent's ACD call ID.
USHORT 2