Developer's Guide

5-5
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
END_CALL_EVENT
The CTI Server sends an END_CALL_EVENT message to the CTI client when the association between
a call and the CTI client is dissolved. This message does not necessarily indicate that the subject call has
been terminated; it indicates only that the CTI client is no longer responsible for processing the call and
will be receiving no further call event messages for the call.
RouterCallKey CallID The call key created by Unified CCE. Unified CCE
resets this counter at midnight.
UINT 4
RouterCallKey
SequenceNumber
Together with RouterCallKeyDay and
RouterCallKeyCallID fields forms the TaskID
UINT 4
CallVariable1 (optional) Call-related variable data. STRING 41
…… ……
CallVariable10 (optional) Call-related variable data. STRING 41
CallWrapupData (optional) Call-related wrapup data. STRING 40
NamedVariable (optional) Call-related variable data that has a variable name
defined in the Unified CCE. There may be an
arbitrary number of NamedVariable and
NamedArray fields in the message, subject to a
combined total limit of 2000 bytes. See Table 3-4
for the format of this field.
NAMED
VA R
251
NamedArray (optional) Call-related variable data that has an array variable
name defined in the Unified CCE. There may be an
arbitrary number of NamedVariable and
NamedArray fields in the message, subject to a
combined total limit of 2000 bytes. SeeTable 3-5
for the format of this field.
NAMED
ARRAY
252
CTIClientSignature The Client Signature of a CTI client previously
associated with this call. There may be more than
one CTIClient Signature field in the message (see
NumCTIClients).
STRING 64
CTIClient Timestamp
(optional)
The date and time that the preceding
CTIClientSignature was first associated with the
call. There may be more than one CTIClient
Timestamp field in the message (see
NumCTIClients). This field always immediately
follows the CTIClient Signature field to which it
refers.
TIME 4
CallReferenceID (optional) For Unified CCE systems where the Unified CM
provides it, this will be a unique call identifier.
UNSPEC 32
Maximum message size (including header): 4561
Table 5-2 BEGIN_CALL_EVENT Message Format (continued)