Developer's Guide

5-4
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
Table 5-2 BEGIN_CALL_EVENT Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 23. MHDR 8
MonitorID The Monitor ID of the device or call monitor that
caused this message to be sent to the client, or zero
if there is no monitor associated with the event (All
Events Service).
UINT 4
PeripheralID The PeripheralID of the ACD where the call
activity occurred.
UINT 4
PeripheralType The type of the peripheral (Table 6-7). USHORT 2
NumCTIClients The number of CTI clients previously associated
with this call. This value also indicates the number
of CTI client signatures and timestamps in the
floating part of the message.
USHORT 2
NumNamed Variables The number of NamedVariable floating fields
present in the floating part of the message.
USHORT 2
NumNamedArrays The number of NamedArray floating fields present
in the floating part of the message.
USHORT 2
CallType The general classification of the call type
(Table 6-12).
USHORT 2
ConnectionDevice IDType The type of device ID in the Connection DeviceID
floating field (Table 6-13).
USHORT 2
ConnectionCallID The Call ID value assigned to this call by the
peripheral or Unified CCE.
UINT 4
CalledParty Disposition Indicates the disposition of the called party. USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDevice ID The device ID of the device associated with the
connection.
STRING 64
ANI (optional) The calling line ID of the caller. STRING 40
UserToUserInfo (optional) The ISDN user-to-user information element. UNSPEC 131
DNIS (optional) The DNIS provided with the call. STRING 32
DialedNumber (optional) The number dialed. STRING 40
CallerEntered Digits
(optional)
The digits entered by the caller in response to IVR
prompting.
STRING 40
RouterCallKeyDay Together with the Router CallKeyCallID field
forms the unique 64-bit key for locating this call’s
records in the Unified CCE. Only provided for
Post-routed and Translation-routed calls.
UINT 4