Developer's Guide

Contents
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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
SYSTEM_EVENT 5-67
CLIENT_EVENT_REPORT_REQ 5-68
USER_MESSAGE_REQ 5-70
USER_MESSAGE_EVENT 5-71
QUERY_AGENT_STATISTICS_REQ 5-72
QUERY_SKILL_GROUP_STATISTICS_REQ 5-78
REGISTER_VARIABLES_REQ 5-88
SET_APP_DATA_REQ 5-90
START_RECORDING_REQ 5-91
STOP_RECORDING_REQ 5-94
AGENT_DESK_SETTINGS_REQ 5-96
Connection Monitor Service 5-98
Client Control Service 5-98
QUERY_AGENT_STATE_REQ 5-101
SET_AGENT_STATE_REQ 5-105
ALTERNATE_CALL_REQ 5-107
ANSWER_CALL_REQ 5-108
CLEAR_CALL_REQ 5-109
CLEAR_CONNECTION_REQ 5-110
CONFERENCE_CALL_REQ 5-111
CONSULTATION_CALL_REQ 5-114
DEFLECT_CALL_REQ 5-117
HOLD_CALL_REQ 5-118
MAKE_CALL_REQ 5-119
MAKE_PREDICTIVE_CALL_REQ 5-121
RECONNECT_CALL_REQ 5-124
RETRIEVE_CALL_REQ 5-125
TRANSFER_CALL_REQ 5-126
QUERY_DEVICE_INFO_REQ 5-130
SNAPSHOT_CALL_REQ 5-134
SNAPSHOT_DEVICE_REQ 5-137
SEND_DTMF_SIGNAL_REQ 5-139
SUPERVISOR_ASSIST_REQ 5-140
EMERGENCY_CALL_REQ 5-142
BAD_CALL_REQ 5-145
AGENT_GREETING_CONTROL_REQ 5-146
Server Service 5-147
REGISTER_SERVICE_REQ 5-148
UNREGISTER_SERVICE_REQ 5-150