Developer's Guide

4-8
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 4 Session Management
Session Initialization
OPEN_CONF Message
Table 4-5 defines the OPEN_CONF message.
Table 4-5 OPEN_CONF Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 4. MHDR 8
InvokeID Set to the value of the InvokeID from the
corresponding OPEN_REQ message.
UINT 4
ServicesGranted A bitwise combination of the CTI Services
listed in that the CTI client has been granted.
Services granted may be less than those
requested.
UINT 4
MonitorID The identifier of the event monitor created by
the OPEN_REQ, or zero if no monitor was
created.
UINT 4
PGStatus The current operational status of the
Peripheral Gateway. Any non-zero indicates a
component failure or communication outage
that prevents normal CTI operations.
UINT 4
ICMCentral ControllerTime The current Central Controller date and time. TIME 4
PeripheralOnline The current Unified CCE on-line status of the
agent’s peripheral, when Client Events service
has been granted. Otherwise, set this value to
TRUE only when all peripherals monitored by
the PG are on-line.
BOOL 2
PeripheralType The type of the peripheral when Client Events
Service has been granted.
USHORT 2
AgentState The current state of the associated agent phone
(Client Events Service only).
USHORT 2
Floating Part
Field Name Value Data Type
Byte
Size
AgentExtension (Client Events
Service Only)
The agent’s ACD teleset extension, when
Client Events service has been granted and the
agent is currently logged in on the ACD.
STRING 16
AgentID (Client Events Service
Only)
The agent’s ACD login ID, when Client
Events service has been granted and the agent
is currently logged in on the ACD.
STRING 12
AgentInstrument (Client Events
Service Only)
The agent’s ACD instrument number, when
Client Events service has been granted and the
agent is currently logged in on the ACD.
STRING 64