Developer's Guide

Contents
v
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
CALL_FAILED_EVENT 5-19
CALL_CONFERENCED_EVENT 5-20
CALL_TRANSFERRED_EVENT 5-22
CALL_DIVERTED_EVENT 5-24
CALL_SERVICE_INITIATED_EVENT 5-25
AGENT_STATE_EVENT 5-27
CALL_REACHED_NETWORK_EVENT 5-29
CALL_QUEUED_EVENT 5-31
CALL_DEQUEUED_EVENT 5-32
CALL_ATTRIBUTE_CHANGE_EVENT 5-34
AGENT_PRE_CALL_EVENT 5-35
AGENT_PRE_CALL_ABORT_EVENT 5-37
RTP_STARTED_EVENT 5-37
RTP_STOPPED_EVENT 5-39
All Events Service 5-40
CALL_DELIVERED_EVENT 5-41
CALL_TRANSLATION_ROUTE_EVENT 5-41
Peripheral Monitor Service 5-42
MONITOR_START_REQ 5-42
MONITOR_STOP_REQ 5-44
CHANGE_MONITOR_MASK_REQ 5-45
Client Monitor Service 5-46
CLIENT_SESSION_OPENED_EVENT 5-47
CLIENT_SESSION_CLOSED_EVENT 5-48
SESSION_MONITOR_START_REQ 5-49
SESSION_MONITOR_STOP_REQ 5-50
Supervisor Service 5-51
SUPERVISE_CALL_REQ 5-51
EMERGENCY_CALL_REQ 5-54
EMERGENCY_CALL_EVENT 5-56
AGENT_TEAM_CONFIG_EVENT 5-56
LIST_AGENT_TEAM_REQ 5-58
MONITOR_AGENT_TEAM_START_REQ 5-59
MONITOR_AGENT_TEAM_STOP_REQ 5-59
Call Data Update Service 5-60
SET_CALL_DATA_REQ 5-61
RELEASE_CALL_REQ 5-63
SET_DEVICE_ATTRIBUTES_REQ 5-65
Miscellaneous Service 5-66