Developer's Guide

4-7
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 4 Session Management
Session Initialization
Table 4-4 lists the agent state masks.
AGENT_LEGACY_PRE_CALL_MASK Set when client wishes to receive
AGENT_LEGACY_PRE_CALL_
EVENT messages.
0x01000000
CALL_ATTRIBUTE_CHANGE_MASK CALL_ATTRIBUTE_CHANGE_EV
ENT messages.
0x02000000
CALL_TERMINATION_MASK Reserved 0x04000000
CALL_AGENT_GREETING_MASK Set when client wishes to receive
CALL_AGENT_GREETING_EVE
NT messages.
0x08000000
Table 4-4 Agent State Masks
Mask Name Description Value
AGENT_LOGIN_MASK Set when client wishes to receive “login”
AGENT_STATE_ EVENT messages.
0x00000001
AGENT_LOGOUT_ MASK Set when client wishes to receive “logout”
AGENT_STATE_ EVENT messages.
0x00000002
AGENT_NOT_READY_ MASK Set when client wishes to receive “not ready”
AGENT_STATE_ EVENT messages.
0x00000004
AGENT_AVAILABLE_ MASK Set when client wishes to receive “available”
AGENT_STATE_ EVENT messages.
0x00000008
AGENT_TALKING_ MASK Set when client wishes to receive “talking”
AGENT_STATE_ EVENT messages.
0x00000010
AGENT_WORK_NOT_
READY_MASK
Set when client wishes to receive “work not
ready” AGENT_ STATE_EVENT messages.
0x00000020
AGENT_WORK_ READY_
MASK
Set when client wishes to receive “work ready”
AGENT_STATE_ EVENT messages.
0x00000040
AGENT_BUSY_ OTHER_
MASK
Set when client wishes to receive “busy other”
AGENT_STATE_ EVENT messages.
0x00000080
AGENT_RESERVED_ MASK Set when client wishes to receive “reserved”
AGENT_STATE_ EVENT messages.
0x00000100
AGENT_HOLD_MASK Set when client wishes to receive “hold”
AGENT_STATE_ EVENT messages.
0x00000200
Table 4-3 Unsolicited Call Event Message Masks (continued)
Mask Name Description Value