Developer's Guide

4-5
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 4 Session Management
Session Initialization
Table 4-3 lists the unsolicited call event message masks.
AgentID The agent’s ACD login ID. For CLIENT
EVENTS service, at least one of
AgentExtension, AgentID, or AgentInstrument
must be provided by the CTI Client.
STRING
12
AgentInstrument The agent’s ACD instrument number. For
CLIENT EVENTS service, at least one of
AgentExtension, AgentID, or AgentInstrument
must be provided by the CTI Client.
STRING 64
ApplicationPathID The ID of an application path which contains
configured MRD Peripheral combinations for
this Unified CCE-configured application
instance.
INT 4
Maximum message size (including header) 318
Table 4-3 Unsolicited Call Event Message Masks
Mask Name Description Value
CALL_DELIVERED_ MASK Set when client wishes to receive
CALL_DELIVERED_EVENT
messages.
0x00000001
CALL_QUEUED_ MASK Set when client wishes to receive
CALL_QUEUED_EVENT
messages.
0x00000002
CALL_ESTABLISHED_ MASK Set when client wishes to receive
CALL_ESTABLISHED_ EVENT
messages.
0x00000004
CALL_HELD_MASK Set when client wishes to receive
CALL_HELD_ EVENT messages.
0x00000008
CALL_RETRIEVED_ MASK Set when client wishes to receive
CALL_RETRIEVED_EVENT
messages.
0x00000010
CALL_CLEARED_ MASK Set when client wishes to receive
CALL_CLEARED_ EVENT
messages.
0x00000020
CALL_CONNECTION_
CLEARED_MASK
Set when client wishes to receive
CALL_CONNECTION_
CLEARED_EVENT messages.
0x00000040
CALL_ORIGINATED_ MASK Set when client wishes to receive
CALL_ ORIGINATED_EVENT
messages.
0x00000080
CALL_ CONFERENCED_ MASK Set when client wishes to receive
CALL_CONFERENCED_ EVENT
messages.
0x00000100
Table 4-2 OPEN_REQ Message Format (continued)