Developer's Guide

4-3
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 4 Session Management
Session Initialization
OPEN_REQ Message
Table 4-2 defines the OPEN_REQ message.
CTI_SERVICE_ SERVER Client identify itself as server application. 0x00000100
CTI_SERVICE_
AGENT_REPORTING
Client may reporting/routing ARM(Agent
Reporting And Management) messages.
0x00000400
CTI_SERVICE_ALL_
TAS K_EVENTS
Client receives all task events. 0x00000800
CTI_SERVICE_
TASK_MONITOR
Client receives monitored task events. 0x00001000
CTI_AGENT_STATE_CONTRO
L_ONLY
Client can change agent state only. Call control is
not allowed. If a client requests for CTI_SERVICE_
CLIENT_CONTROL, the server may grant this flag
to indicate that only agent state change is allowed.
0x00002000
Unused 0x00004000
CTI_DEVICE_STATE_CONTR
OL
The client/server wishes to register and get resource
state change requests
0x00008000
CTI_SERVICE_
UPDATE_EVENTS
Requests that this client receive update notification
events. (No data)
0x00080000
CTI_SERVICE_ IGNORE_
DUPLICATE_
AGENT_EVENTS
Request to suppress duplicate agent state events. 0x00100000
CTI_SERVICE_
IGNORE_CONF
Do not send confirmations for third party requests. 0x00200000
CTI_SERVICE_ACD_
LINE_ONLY
Request that events for non-ACD lines not be sent.
(Unified CCE only)
0x00400000
Table 4-1 CTI Service Masks (continued)
MaskName Description Value
Table 4-2 OPEN_REQ Message Format
Fixed Part
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 3. MHDR 8
InvokeID An ID for this request message, to be returned
in the corresponding confirm message.
UINT 4
VersionNumber The version number of the interface requested
by the CTI client. This defines the version of
all messages in the message set. For this
release, set this value to 13.
UINT 4