Developer's Guide

Contents
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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
CTI Server Operations During Unified CCE Failures 2-4
CHAPTER 3 Messaging Conventions 3-1
Message Types 3-1
Data Types 3-11
Message Formats 3-14
Floating Fields 3-14
Invoke IDs 3-15
Call Event Data 3-15
Device IDs 3-15
CTI Client History 3-15
Event Cause Codes 3-16
Call Identification 3-16
Failure Indication Messages 3-17
CHAPTER 4 Session Management 4-1
Configuring TCP/IP Transport Services 4-1
Connection Management 4-1
Session Initialization 4-2
CTI Service Masks 4-2
OPEN_REQ Message 4-3
OPEN_CONF Message 4-8
Session Maintenance 4-10
Session Termination 4-12
CHAPTER 5 Application Level Interfaces 5-1
Client Events Service 5-1
BEGIN_CALL_EVENT 5-3
END_CALL_EVENT 5-5
CALL_AGENT_GREETING_EVENT 5-6
CALL_DATA_UPDATE_EVENT 5-7
CALL_DELIVERED_EVENT 5-9
CALL_ESTABLISHED_EVENT 5-12
CALL_HELD_EVENT 5-14
CALL_RETRIEVED_EVENT 5-15
CALL_CLEARED_EVENT 5-16
CALL_CONNECTION_CLEARED_EVENT 5-17
CALL_ORIGINATED_EVENT 5-18