Developer's Guide

3-10
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 3 Messaging Conventions
Message Types
203 TASK_MONITOR_ STOP_REQ Request to stop the task monitor with the
monitor ID in the request message.
204 TASK_MONITOR_ STOP_CONF Response to TASK_MONITOR_
STOP_REQ.
205 CHANGE_ TASK_
MONITOR_MASK_REQ
Request to change the task monitor mask with
the new mask in the request message.
206 CHANGE_ TASK_
MONITOR_MASK_CONF
Response to CHANGE_ TASK_
MONITOR_MASK_REQ.
207 MAX_TASK_LIFETIME_EXCEEDED_EV
ENT
Unified CCE terminated a task which had
exceeded its configured maximum lifetime –
the result is equivalent to the task ending due
to an end task but with a special reason code
in the Termination Call Detail record.
208 SET_APP_PATH_DATA_ IND Set or update the application path-specific
data variables available to routing scripts.
209 TASK_INIT_REQ Report task’s state – used when an Unified
CCE taskID has not yet been assigned to the
task because the task began when the ARM
client interface was down.
210 TASK_INIT_RESP Response to the TASK_INIT_REQ message.
211 ROUTE_REGISTER_EVENT Register to receive route requests
212 ROUTE_REGISTER_REPLY_EVENT Reply to registration message
213 ROUTE_REQUEST_EVENT Route request for a destination for a call
214 ROUTE_SELECT Supplies a route destination for a route request
215 ROUTE_END End Routing dialog
216 -
235
Reserved Reserved
236 TEAM_CONFIG_REQ
237 TEAM_CONFIG_EVENT
238 TEAM_CONFIG_CONF
239-24
7
Reserved Register to receive route requests
240 CALL_ATTRIBUTE_CHANGE_EVENT Reply to registration message
241-
246
Reserved Reserved
247 CALL_TERMINATION_EVENT Reserved
248 CALL_AGENT_GREETING_EVENT Status Notification of Agent Greeting request.
Table 3-1 Message Set (continued)
Number Message Type Purpose