Developer's Guide

3-9
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 3 Messaging Conventions
Message Types
181 BEGIN_AGENT_INIT_ IND Report begin agent and task
resynchronization.
182 AGENT_INIT_REQ Report agent’s current state.
183 AGENT_INIT_RESP Response to AGENT_INIT_REQ.
184 END_AGENT_INIT_IND Report end of agent and task
resynchronization.
185 TASK_INIT_IND Report task’s state.
186 AGENT_INIT_READY_ EVENT Notify client that Unified CCE is ready to
receive agent and task resynchronization
messages.
187 GET_PRECALL_ MESSAGES_REQ Request any pending PRE-CALL messages.
188 GET_PRECALL_ MESSAGES_RESP Response to GET_PRECALL_
MESSAGES_REQ.
189 AGENT_LEGACY_PRE_ CALL_EVENT Current task context.
190 FAILURE_RESP Failure response to ARM indication
messages.
191 BEGIN_TASK_EVENT Indicates the specified task has entered the
system, either queued, offered, or begun.
192 QUEUED_TASK_EVENT Indicate the specified task has been queued in
the router.
193 DEQUEUED_TASK_ EVENT Indicate the specified task has been dequeued
from the router.
194 OFFER_TASK_EVENT Indicates the specified agent has been
reserved to handle the specified task
195 START_TASK_EVENT Indicates the specified agent has started
handling the task.
196 PAUSE_TASK_EVENT Indicates the specified agent has temporarily
suspended handling of the specified task.
197 RESUME_TASK_EVENT Indicates the specified agent has resumed
handling of the specified task after having
previously sent a Pause Task message.
198 WRAPUP_TASK_EVENT Indicates the specified agent is no longer
actively handling the task but is doing
followup work related to the task.
199 END_TASK_EVENT Indicates the specified agent has ended
handling of the specified task.
200 TASK_DATA_UPDATE_ EVENT Update task context for the specified task.
201 TASK_MONITOR_ START_REQ Request to start the task monitor with the task
mask in the request message.
202 TASK_MONITOR_ START_CONF Response to TASK_
MONITOR_START_REQ.
Table 3-1 Message Set (continued)
Number Message Type Purpose