Developer's Guide

3-8
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 3 Messaging Conventions
Message Types
157 MAKE_AGENT_READY_IND Report agent made ready.
158 MAKE_AGENT_NOT_ READY_REQ Report agent made not ready.
159 MAKE_AGENT_NOT_ READY_RESP Response to MAKE_AGENT_NOT_
READY_REQ.
160 OFFER_TASK_IND Report agent has been offered task, agent
selected by Unified CCE.
161 OFFER_APPLICATION_ TASK_REQ Report agent has been offered task, agent not
selected by Unified CCE.
162 OFFER_APPLICATION_ TASK_RESP Response to OFFER_APPLICATION_
TASK_REQ .
163 START_TASK_IND Report agent has begun task, agent selected by
Unified CCE.
164 START_APPLICATION_ TASK_REQ Report agent has begun task, agent not
selected by Unified CCE.
165 START_APPLICATION_ TASK_RESP Response to START_APPLICATION_
TASK_REQ .
166 PAUSE_TASK_IND Report agent has paused task.
167 RESUME_TASK_IND Report agent has resumed task.
168 WRAPUP_TASK_IND Report agent has entered wrapup for task.
169 END_TASK_IND Report agent has ended task.
170 AGENT_MADE_NOT_
ROUTABLE_EVENT
Notify client that agent made not routable for
MRD.
171 AGENT_INTERRUPT_
ADVISORY_EVENT
Notify client that agent has been interrupted
by non-interruptible task.
172 AGENT_INTERRUPT_ ACCEPTED_IND Report acceptance of the interrupt.
173 AGENT_INTERRUPT_ UNACCEPTED
_IND
Report non-acceptance of the interrupt.
174 AGENT_INTERRUPT_
DONE_ADVISORY_EVENT
Notify client that interrupt has been ended.
175 AGENT_INTERRUPT_
DONE_ACCEPTED_IND
Report acceptance of interrupt end.
176 CHANGE_MAX_TASK_ LIMIT_REQ Change the maximum number of
simultaneous tasks for the agent MRD
combination.
177 CHANGE_MAX_TASK_ LIMIT_RESP Response to CHANGE_MAX_TASK_
LIMIT_REQ.
178 OVERRIDE_LIMIT_REQ Request a task assignment even though it
would exceed agent’s maximum number of
simultaneous tasks for the MRD.
179 OVERRIDE_LIMIT_RESP Response to OVERRIDE_LIMIT_ REQ.
180 UPDATE_TASK_ CONTEXT_IND Update Unified CCE task context.
Table 3-1 Message Set (continued)
Number Message Type Purpose