Developer's Guide

3-7
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 3 Messaging Conventions
Message Types
132 AGENT_DESK_ SETTINGS_CONF Response to a previous
AGENT_DESK_SETTINGS_REQ request.
133 LIST_AGENT_TEAM_ REQ Request to obtain a list of Agent Teams.
134 LIST_AGENT_TEAM_ CONF Response to a previous
LIST_AGENT_TEAM_REQ request.
135 MONITOR_AGENT_ TEAM_START_REQ Request to start monitoring an Agent Team.
136 MONITOR_AGENT_
TEAM_START_CONF
Response to a previous MONITOR_
AGENT_TEAM_START_REQ request.
137 MONITOR_AGENT_ TEAM_STOP_REQ Request to stop monitoring an Agent Team.
138 MONITOR_AGENT_
TEAM_STOP_CONF
Response to a previous MONITOR_
AGENT_TEAM_STOP_REQ request.
139 BAD_CALL_REQ Request to mark a call as having poor voice
quality.
140 BAD_CALL_CONF Response to a previous BAD_CALL_REQ
request.
141 SET_DEVICE_ ATTRIBUTES_REQ Request to set the default attributes of a
calling device.
142 SET_DEVICE_ ATTRIBUTES_CONF Response to a previous SET_DEVICE_
ATTRIBUTES_REQ request.
143 REGISTER_SERVICE_ REQ Request to register service for the server
application.
144 REGISTER_SERVICE_ CONF Response to a previous
REGISTER_SERVICE_REQ request.
145 UNREGISTER_ SERVICE_REQ Request to unregister service for the server
application.
146 UNREGISTER_ SERVICE_CONF Response to a previous
UNREGISTER_SERVICE_REQ request.
147 START_RECORDING_ REQ Request to start recording.
148 START_RECORDING_ CONF Response to a previous
START_RECORDING_REQ request.
149 STOP_RECORDING_ REQ Request to stop recording
150 STOP_RECORDING_ CONF Response to a previous
STOP_RECORDING_REQ request.
151 MEDIA_LOGIN_REQ Report agent login to MRD.
152 MEDIA_LOGIN_RESP Response to MEDIA_LOGIN_REQ.
153 MEDIA_LOGOUT_IND Report agent logout from MRD.
154 MAKE_AGENT_ ROUTABLE_IND Make agent routable for MRD request.
155 MAKE_AGENT_NOT_ ROUTABLE_REQ Make agent not routable for MRD request.
156 MAKE_AGENT_NOT_ ROUTABLE_RESP Response to MAKE_AGENT_NOT_
ROUTABLE_REQ.
Table 3-1 Message Set (continued)
Number Message Type Purpose