Developer's Guide

3-6
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 3 Messaging Conventions
Message Types
110 REGISTER_ VARIABLES_REQ Request to register call context variables used
by application.
111 REGISTER_ VARIABLES_CONF Response to a previous
REGISTER_VARIABLES_REQ request.
112 QUERY_AGENT_ STATISTICS_REQ Request for current agent call handling
statistics.
113 QUERY_AGENT_ STATISTICS_CONF Response to a previous
QUERY_AGENT_STATISTICS_REQ
request.
114 QUERY_SKILL_GROUP_STATISTICS_R
EQ
Request for current skill group call handling
statistics.
115 QUERY_SKILL_GROUP_STATISTICS_C
ONF
Response to a previous
QUERY_SKILL_GROUP_
STATISTICS_REQ request.
116 RTP_STARTED_EVENT Indicates that a RTP input has been started
117 RTP_STOPPED_EVENT Indicates that a RTP input has been stopped
118 SUPERVISOR_ASSIST_ REQ An agent requests for assistance to their
supervisor.
119 SUPERVISOR_ASSIST_ CONF Response to a previous
SUPERVISOR_ASSIST_REQ request.
120 SUPERVISOR_ASSIST_ EVENT Notification of a supervisor assist request sent
by a CTI Server client.
121 EMERGENCY_CALL_ REQ An agent declaring an emergency situation to
their supervisor.
122 EMERGENCY_CALL_ CONF Response to a previous
EMERGENCY_CALL_REQ request.
123 EMERGENCY_CALL_ EVENT Notification of an emergency call request sent
by a CTI Server client.
124 SUPERVISE_CALL_REQ A supervisor request to perform monitor or
barge-in operations.
125 SUPERVISE_CALL_ CONF Response to a previous
SUPERVISE_CALL_REQ request.
126 AGENT_TEAM_ CONFIG_REQ Request to change temporary agent team
configuration.
127 AGENT_TEAM_ CONFIG_CONF Response to a previous
AGENT_TEAM_CONFIG_REQ request.
128 AGENT_TEAM_ CONFIG_EVENT Notification of passing the team member list
129 SET_APP_DATA_REQ Request to update one or more application
variables.
130 SET_APP_DATA_CONF Response confirming a previous
SET_APP_DATA request.
131 AGENT_DESK_ SETTINGS_REQ Request to obtain Agent Desk Settings.
Table 3-1 Message Set (continued)
Number Message Type Purpose