Developer's Guide

3-5
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 3 Messaging Conventions
Message Types
86 CALL_DEQUEUED_ EVENT Notification of call being removed from a
queue.
87- 90 (reserved)
91 SEND_DTMF_SIGNAL_REQ Request to transmit a sequence of DTMF
tones.
92 SEND_DTMF_SIGNAL_CONF Response to a previous SEND_
DTMF_SIGNAL_REQ request.
93 MONITOR_START_REQ Request to initiate monitoring of a given call
or device.
94 MONITOR_START_ CONF Response to a previous MONITOR_START
request.
95 MONITOR_STOP_REQ Request to terminate monitoring of a given
call or device.
96 MONITOR_STOP_CONF Response to a previous MONITOR_STOP
request.
97 CHANGE_MONITOR_ MASK_REQ Request to change the message masks of a
given call or device monitor.
98 CHANGE_MONITOR_ MASK_CONF Response to a previous CHANGE_
MONITOR_MASK request.
99 CLIENT_SESSION_ OPENED_EVENT Notification that a new CTI Client session has
been opened.
100 CLIENT_SESSION_ CLOSED_EVENT Notification that a CTI Client session has been
terminated.
101 SESSION_MONITOR_ START_REQ Request to initiate monitoring of a given CTI
Client session.
102 SESSION_MONITOR_ START_CONF Response to a previous SESSION_
MONITOR_START request.
103 SESSION_MONITOR_ STOP_REQ Request to terminate monitoring of a given
CTI Client session.
104 SESSION_MONITOR_ STOP_CONF Response to a previous SESSION_
MONITOR_STOP request.
105 AGENT_PRE_CALL_ EVENT Advance notification of a call routed to an
Enterprise Agent.
106 AGENT_PRE_CALL_ ABORT_EVENT Cancellation of advance notification of a call
routed to an Enterprise Agent.
107 USER_MESSAGE_REQ Request to send a message to other CTI Server
client(s).
108 USER_MESSAGE_CONF Response to a previous
USER_MESSAGE_REQ request.
109 USER_MESSAGE_ EVENT Notification of a message sent by another CTI
Server client.
Table 3-1 Message Set (continued)
Number Message Type Purpose