Developer's Guide

3-4
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 3 Messaging Conventions
Message Types
51 CONSULTATION_ CALL_ CONF Response confirming a previous
CONSULTATION_CALL request.
52 DEFLECT_CALL_REQ Request to move an alerting call to a different
device.
53 DEFLECT_CALL_CONF Response confirming a previous
DEFLECT_CALL request.
54 HOLD_CALL_REQ Request to place a call connection in the held
state.
55 HOLD_CALL_CONF Response confirming a previous
HOLD_CALL request.
56 MAKE_CALL_REQ Request to initiate a new call between two
devices.
57 MAKE_CALL_CONF Response confirming a previous
MAKE_CALL request.
58 MAKE_PREDICTIVE_ CALL_REQ Request to initiate a new predictive call.
59 MAKE_PREDICTIVE_ CALL_CONF Response confirming a previous
MAKE_PREDICTIVE_CALL request.
60 RECONNECT_CALL_ REQ Request to clear a connection and retrieve a
held call.
61 RECONNECT_CALL_ CONF Response confirming a previous
RECONNECT_CALL request.
62 RETRIEVE_CALL_REQ Request to reconnect a held call.
63 RETRIEVE_CALL_ CONF Response confirming a previous
RETRIEVE_CALL request.
64 TRANSFER_CALL_REQ Request to transfer a held call to an active call.
65 TRANSFER_CALL_ CONF Response confirming a previous
TRANSFER_CALL request.
66- 77 (reserved)
78 QUERY_DEVICE_INFO_REQ Request to obtain general device information.
79 QUERY_DEVICE_INFO_CONF Response to a previous
QUERY_DEVICE_INFO request.
80-81 (reserved)
82 SNAPSHOT_CALL_REQ Request to obtain information about a
specified call.
83 SNAPSHOT_CALL_ CONF Response to a previous SNAPSHOT_CALL
request.
84 SNAPSHOT_DEVICE_ REQ Request to obtain information about a
specified device.
85 SNAPSHOT_DEVICE_ CONF Response to a previous
SNAPSHOT_DEVICE request.
Table 3-1 Message Set (continued)
Number Message Type Purpose