Developer's Guide

3-3
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 3 Messaging Conventions
Message Types
28 RELEASE_CALL_REQ Notification that all call data updates are
complete.
29 RELEASE_CALL_CONF Response confirming a previous
RELEASE_CALL request.
30 AGENT_STATE_EVENT Notification of new agent state.
31 SYSTEM_EVENT Notification of a PG Status change.
32 CLIENT_EVENT_ REPORT_ REQ Request to report a CTI client event.
33 CLIENT_EVENT_ REPORT_ CONF Response confirming a previous
CLIENT_EVENT_REPORT request.
34 CALL_REACHED_ NETWORK_EVENT Notification of outbound call being connected
to the network.
35 CONTROL_FAILURE_ CONF Response indicating the failure of a
proceeding control request.
36 QUERY_AGENT_ STATE_REQ Request to obtain the current state of an agent
position.
37 QUERY_AGENT_ STATE_ CONF Response to a QUERY_AGENT_ STATE
request.
38 SET_AGENT_STATE_ REQ Request to alter the current state of an agent
position.
39 SET_AGENT_STATE_ CONF Response confirming a previous
SET_AGENT_STATE request.
40 ALTERNATE_CALL_ REQ Request to alternate between a held and an
active call.
41 ALTERNATE_CALL_ CONF Response confirming a previous
ALTERNATE_CALL request.
42 ANSWER_CALL_REQ Request to answer an alerting call.
43 ANSWER_CALL_CONF Response confirming a previous
ANSWER_CALL request.
44 CLEAR_CALL_REQ Request to release all devices from a call.
45 CLEAR_CALL_CONF Response confirming a previous
CLEAR_CALL request.
46 CLEAR_CONNECTION_REQ Request to release a single device from a call.
47 CLEAR_CONNECTION_CONF Response confirming a previous
CLEAR_CONNECTION request.
48 CONFERENCE_CALL_ REQ Request to conference a held call with an
active call.
49 CONFERENCE_CALL_ CONF Response confirming a previous
CONFERENCE_CALL request.
50 CONSULTATION_ CALL_REQ Request to hold an active call and initiate a
new call.
Table 3-1 Message Set (continued)
Number Message Type Purpose