Developer's Guide

Index
IN-4
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
MAKE_PREDICTIVE_CALL_CONF 5-123
MAKE_PREDICTIVE_CALL_REQ 5-121
MONITOR_AGENT_TEAM_START_CONF 5-59
MONITOR_AGENT_TEAM_START_REQ 5-59
MONITOR_AGENT_TEAM_STOP_CONF 5-60
MONITOR_AGENT_TEAM_STOP_REQ 5-59
MONITOR_START_CONF 5-44
MONITOR_START_REQ 5-42
MONITOR_STOP_CONF 5-45
MONITOR_STOP_REQ 5-44
OPEN_CONF 4-8
QUERY_AGENT_STATE_REQ 5-101
QUERY_AGENT_STATE CONF 5-102
QUERY_AGENT_STATISTICS_CONF 5-72
QUERY_AGENT_STATISTICS_REQ 5-72
QUERY_DEVICE_INFO_CONF 5-130
QUERY_DEVICE_INFO_REQ 5-130
QUERY_SKILL_GROUP_STATISTICS_CONF 5-
79
QUERY_SKILL_GROUP_STATISTICS_REQ 5-78
RECONNECT_CALL_CONF 5-125
RECONNECT_CALL_REQ 5-124
REGISTER_VARIABLES_CONF 5-90
REGISTER_VARIABLES_REQ 5-88
RELEASE_CALL_CONF 5-64
RELEASE_CALL_REQ 5-63
RETRIEVE_CALL_CONF 5-125
RETRIEVE_CALL_REQ 5-125
RTP_STARTED_EVENT 5-37
RTP_STOPPED_EVENT 5-39
SEND_DTMF_SIGNAL_CONF 5-140
SEND_DTMF_SIGNAL_REQ 5-139
SESSION_MONITOR_START_CONF 5-49
SESSION_MONITOR_START_REQ 5-49
SESSION_MONITOR_STOP_CONF 5-50
SESSION_MONITOR_STOP_REQ 5-50
SET_AGENT_STATE_CONF 5-107
SET_AGENT_STATE_REQ 5-105
SET_APP_DATA_CONF 5-91
SET_APP_DATA_REQ 5-90
SET_CALL_DATA_CONF 5-63
SET_CALL_DATA_REQ 5-61
SET_DEVICE_ATTRIBUTES_CONF 5-66
SET_DEVICE_ATTRIBUTES_REQ 5-65
SNAPSHOT_CALL_CONF 5-134
SNAPSHOT_CALL_REQ 5-134
SNAPSHOT_DEVICE_CONF 5-138
SNAPSHOT_DEVICE_REQ 5-137
START_RECORDING _CONF 5-93
START_RECORDING_REQ 5-91
STOP_RECORDING_REQ 5-94
SUPERVISE_CALL_CONF 5-54
SUPERVISE_CALL_REQ 5-51
SUPERVISOR_ASSIST_CONF 5-141
SUPERVISOR_ASSIST_REQ 5-141
SYSTEM_EVENT 5-67
TRANSFER_CALL_CONF 5-128
TRANSFER_CALL_REQ 5-126
USER_MESSAGE_CONF 5-71
USER_MESSAGE_REQ 5-70
message types 3-1
MHDR data type 3-11
Miscellaneous service 5-66
MONITOR_AGENT_TEAM_START_CONF
message
5-59
MONITOR_AGENT_TEAM_START_REQ
message
5-59
MONITOR_AGENT_TEAM_STOP_CONF
message
5-60
MONITOR_AGENT_TEAM_STOP_REQ message 5-59
MONITOR_START_CONF message 5-44
MONITOR_START_REQ message 5-42
MONITOR_STOP_CONF message 5-45
MONITOR_STOP_REQ message 5-44
N
Nagle transmit delay algorithm 4-1