Developer's Guide

3-2
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 3 Messaging Conventions
Message Types
4 OPEN_CONF Communication session establishment
confirmation.
5 HEARTBEAT_REQ Communication session maintenance request.
6 HEARTBEAT_CONF Communication session maintenance
confirmation.
7 CLOSE_REQ Communication session termination request.
8 CLOSE_CONF Communication session termination
confirmation.
9 CALL_DELIVERED_ EVENT Notification of inbound call arrival.
10 CALL_ESTABLISHED_ EVENT Notification of answering of inbound call.
11 CALL_HELD_EVENT Notification of call placed on hold.
12 CALL_RETRIEVED_ EVENT Notification of call taken off hold.
13 CALL_CLEARED_ EVENT Notification of call termination.
14 CALL_CONNECTION_
CLEARED_EVENT
Notification of the termination of a conference
party connection.
15 CALL_ORIGINATED_ EVENT Notification of outbound call initiation.
16 CALL_FAILED_EVENT Notification of inability to complete call.
17 CALL_CONFERENCED_ EVENT Notification of tandem connection of two
calls.
18 CALL_TRANSFERRED_ EVENT Notification of call transfer.
19 CALL_DIVERTED_ EVENT Notification of call changing to a different
service.
20 CALL_SERVICE_ INITIATED_ EVENT Notification of the initiation of
telecommunications service at a device
(“dial-tone”).
21 CALL_QUEUED_EVENT Notification of call being placed in a queue
pending the availability of some resource.
22 CALL_TRANSLATION_ ROUTE_EVENT Notification of call context data for a call that
has been routed to the peripheral via a
translation route.
23 BEGIN_CALL_EVENT Notification that a call has been associated
with the CTI client.
24 END_CALL_EVENT Notification that a call is no longer associated
with a CTI client.
25 CALL_DATA_UPDATE_ EVENT Notification of a change in a call’s context
data.
26 SET_CALL_DATA_REQ Request to update one or more call variables
or call wrap-up data.
27 SET_CALL_DATA_ CONF Response confirming a previous
SET_CALL_DATA request.
Table 3-1 Message Set (continued)
Number Message Type Purpose