Developer's Guide

Index
IN-3
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
L
LineType values 6-26
LIST_AGENT_TEAM_CONF message 5-58
LIST_AGENT_TEAM_REQ message 5-58
LocalConnectionState values 6-20
M
MAKE_CALL_CONF message 5-120
MAKE_CALL_REQ message 5-119
MAKE_PREDICTIVE_CALL_CONF message 5-123
MAKE_PREDICTIVE_CALL_REQ message 5-121
message formats 3-14
message masks 2-2
message order 2-2
messages
AGENT_DESK_SETTINGS_CONF
5-96
AGENT_DESK_SETTINGS_REQ 5-96
AGENT_PRE_CALL_ABORT_EVENT 5-37
AGENT_PRE_CALL_EVENT 5-35
AGENT_STATE_EVENT 5-27
AGENT_TEAM_CONFIG_EVENT 5-56
ALTERNATE_CALL_CONF 5-108
ALTERNATE_CALL_REQ 5-107
ANSWER_CALL_CONF 5-109
ANSWER_CALL_REQ 5-108
BAD_CALL_CONF 5-146, 5-147
BAD_CALL_REQ 5-145, 5-146, 5-147
BEGIN_CALL_EVENT 5-3
CALL_CLEARED_EVENT 5-16
CALL_CONFERENCED_EVENT 5-20
CALL_CONNECTION_CLEARED_ EVENT 5-17
CALL_DATA_UPDATE_EVENT 5-7
CALL_DELIVERED_EVENT 5-10, 5-41
CALL_DEQUEUED_EVENT 5-32
CALL_DIVERTED_EVENT 5-24
CALL_ESTABLISHED_EVENT 5-12
CALL_FAILED_EVENT 5-19
CALL_HELD_EVENT 5-14
CALL_ORIGINATED_EVENT 5-18
CALL_QUEUED_EVENT 5-31
CALL_REACHED_NETWORK_EVENT 5-29
CALL_RETRIEVED_EVENT 5-15
CALL_SERVICE_ INITIATED_EVENT 5-25
CALL_TRANSFERRED_EVENT 5-22
CALL_TRANSLATION_ROUTE_EVENT 5-41
CHANGE_MONITOR_MASK_CONF 5-46
CHANGE_MONITOR_MASK_REQ 5-45
CLEAR_CALL_CONF 5-109
CLEAR_CALL_REQ 5-109
CLEAR_CONNECTION_CONF 5-110
CLEAR_CONNECTION_REQ 5-110
CLIENT_EVENT_REPORT_CONF 5-69
CLIENT_EVENT_REPORT_REQ 5-68
CLIENT_SESSION_CLOSED_EVENT 5-48
CLIENT_SESSION_OPENED_EVENT 5-47
CLOSE_CONF 4-13
CLOSE_REQ 4-13
CONFERENCE_CALL_CONF 5-113
CONFERENCE_CALL_REQ 5-111
CONSULTATION_CALL_CONF 5-116
CONSULTATION_CALL_REQ 5-114
DEFLECT_CALL_CONF 5-117
DEFLECT_CALL_REQ 5-117
EMERGENCY_CALL_CONF 5-55, 5-143
EMERGENCY_CALL_EVENT 5-54, 5-56, 5-145
EMERGENCY_CALL_REQ 5-142
END_CALL_EVENT 5-5
FAILURE_CONF 3-17
FAILURE_EVENT 3-17
HEARTBEAT_CONF 4-11
HOLD_CALL_CONF 5-118
HOLD_CALL_REQ 5-118
LIST_AGENT_TEAM_CONF 5-58
LIST_AGENT_TEAM_REQ 5-58
MAKE_CALL_CONF 5-120
MAKE_CALL_REQ 5-119